DOT: New Airline Passenger Protections to Take Effect This Week

Author: Alisa Brodkowitz  |  Category: safety

New DOT regulations go into effect this week to help ensure that consumers are treated fairly when they travel by air, the department said in a statement. Among the new provisions are requirements that airlines and ticket agents include all mandatory taxes and fees in published airfares and that they disclose baggage fees to consumers buying tickets.

Also beginning this week, passengers will be able to hold a reservation without payment, or cancel a booking without penalty, for 24 hours after the reservation is made, if they make the reservation one week or more prior to a flight’s departure date. Further, airlines will be required to promptly notify passengers of flight delays of over 30 minutes, as well as flight cancellations and diversions, and they generally will be prohibited from increasing the price of passengers’ ticket after it is bought. The advertising provision takes effect Jan. 26, 2012 while all of the other consumer protections go into effect on Jan. 24.

This action follows previous requirements made last August, including a four-hour time limit on tarmac delays for all international flights at U.S. airports, and extended the three-hour tarmac delay limit for domestic flights to smaller airports. It also required additional airlines to report their lengthy tarmac delays to DOT.

For more information on this topic, see CNN.com at the following links:

http://www.cnn.com/2012/01/18/travel/airlines-prices/index.html

http://www.cnn.com/2012/01/23/travel/airline-passenger-protections-snyder/

 

Information about the Department of Transportation’s “Enhancing Airline Passenger Protections” rule can be found here.

American Airlines Flight Turbulence Injures 6

Author: Alisa Brodkowitz  |  Category: Other Events

.

Friday, January 23, 2012

By, Katie Kindelan, ABC

Six crew members aboard an American Airlines flight en route from Brazil to Miami Sunday were sent to the hospital after the flight experienced severe turbulence, airline officials said.

American Airlines Flight 980 was carrying 136 passengers and nine crew members from Brazil’s Recife Airport to Miami International Airport when it was hit with bad turbulence, airport spokeswoman Maria Levrant said.

Passengers said the turbulence occurred about two hours into the eight-hour flight, and came out of nowhere.

“Everybody just moved up in their seat and some of them just smashed against the ceiling,” passenger Gillas Correa told ABC affiliate WPLG.  ”The turbulence is like I’ve never seen anything, I mean, like not even a roller coaster.”

The crew was said to be caught by surprise and thus took the brunt of the injuries.  One flight attendant was reportedly hit by a food cart that flew into the air, which damaged the plane’s ceiling and then landed on her.

Firefighters from the Miami-Dade Fire Department met the flight when it landed in Miami around 6:30 p.m. local time and took five of the injured crew members to area hospitals.

The sixth injured crew was treated on the scene, and no passengers were injured, according to WPLG.  No other information was released about the severity of the crew’s injuries.

Passengers described the scene on board the plane as one of chaos once the turbulence hit.

“It was a terrible experience,” passenger Christianne Menezes told WPLG. “Terrible, totally scared.”

They also described the heroics of one passenger who, by chance, was an emergency room physician who helped treat the injured while the plane was still in the air.

“The lucky thing is that we had a medical room doctor, some ER emergency room doctor,” passenger Correa told local media.

“There’s a lot of people screaming, a lot of people crying,” he said of the flight.

The Associated Press contributed to this report.

The full report including video coverage can be found at:

http://abcnews.go.com/blogs/headlines/2012/01/american-airlines-flight-turbulence-injures-6/

Brodkowitz Law was recently successful in resolving a severe turbulence case involving flight attendants injured in severe turbulence.  Brodkowitz Law brought suit against Air Traffic Control for failing to relay necessary weather information to the subject flightThe matter was successfully settled prior to trial.  For more information about Brodkowitz Law, please see our website at:  http://www.brodkowitzlaw.com/

Air Florida survivors reflect on crash that changed their lives

Author: Alisa Brodkowitz  |  Category: Other Events

.

Reposted from: The Washington Post

Final agenda announced for NTSB’s Air Race and Air Show

Author: Alisa Brodkowitz  |  Category: Other Events

.

 

Final agenda announced for NTSB’s Air Race and Air Show

Safety Hearing

 

************************************************************

 

Washington, DC - Today, the National Transportation Safety

Board (NTSB) has announced the final agenda for its Air Race

and Air Show Safety Hearing, which takes place on January

10, 2012.  The start time for the hearing, which is being

held at the NTSB Conference Center and Board Room in

Washington, DC, has been changed to 9:00 a.m. (EST). 

 

Fifteen witnesses will provide the Board and the public

insight into current safety regulations, the protocols and

practices utilized for planning, and the specifics of air

show and air race operations.  Following presentations by

each panel, the witnesses will be questioned by the NTSB’s

five Member Board. 

 

Below is the agenda for the one-day hearing:

 

9:00 a.m.   Opening Statement: NTSB Chairman Deborah

  A.P. Hersman

      

      9:15 a.m.   Panel One: Regulations and Oversight

 

*   Federal Aviation Administration

              John McGraw, Deputy Director, Flight Standards

              Service

Michael Umstead, National Aviation Events 

Specialist,

Flight Standards Service

 

*    International Council of Air Shows (ICAS)

John Cudahy, President, International Council of

Air Shows

               Wayne Boggs, ICAS Member

               Judy Willey, Chairman, ICAS Board of Directors

 

       10:40 a.m. Panel Two: Aviation Event Organizations

*     Reno Air Race Association (RARA)

Mike Houghton, President/CEO, Reno Air Race

Association

Michael Major, RARA Board Member, Pilot and Aircraft

Registration

 

*    Experimental Aircraft Association (EAA)

Rod Hightower, President/CEO, Experimental Aircraft

Association

Sean Elliott, Vice President for Government Affairs

 

*     Air Boss Inc.

George Cline, President, Air Boss Inc. 

 

       1:00 p.m.  Panel Three: Aviation Event Operations

*        Seafair Air Show

    Frank Sebastian, Air Show Coordinator and Chair

 

*        Marine Corps Air Station Miramar Air Show

    Edwin Dunham , USMC Air Show Director

 

*     Commemorative Air Force

 Robert Stenevik, Vice President of Safety,  

 Operations, and Maintenance

 

*    Red Bull Air Racing

Jim DiMatteo, Former Race Director for San Diego

and New York Events

 

*     Team Oracle

 Sean Tucker, Performer

 

       3:15 p.m.  Hearing Adjourns

      

Bios for each panelist will be posted on the NTSB’s website the morning of the hearing.

 

The NTSB Conference Center and Board Room is located at 429 L’Enfant Plaza, SW,

Washington, DC.  A link to a live webcast will be available on the NTSB’s homepage

(www.ntsb.gov) on the day of the hearing.

 

Previous press releases on the Air Race Air Show Safety Hearing

 

       http://www.ntsb.gov/news/2011/111220_2.html

       http://www.ntsb.gov/news/2011/111202.html

 

###

NTSB Media Contact:

Terry N. Williams (terry.williams@ntsb.gov)

202.314.6100

http://myemail.constantcontact.com/Flight-Safety-Information–January-6–2012—No–004-.html?soid=1102793168390&aid=vGWZoysc8CQ#LETTER.BLOCK29

Plane passenger says contaminated air caused health problems

Author: Alisa Brodkowitz  |  Category: Other Events
.
For the full story, please see the WSOCTV.com article at:
 
 
For more information on this topic, please visit our website at:
 
 
Or contact our office:
 

Plane crash near Vancouver airport injures 11

Author: Alisa Brodkowitz  |  Category: Other Events

Posted: Oct 27, 2011 4:31 PM PT

 

9 passengers and at least 2 people on the ground hurt
 

All nine people aboard a small plane heading to the British Columbia Interior were sent to hospital Thursday after it slammed onto a city street just outside Vancouver’s International Airport.
Richmond RCMP reported late Thursday that the two crewmembers on the flight were in “very critical condition.”

‘Everything’s good,’ pilot said.

Excerpts of radio communication between air traffic control and a pilot of Flight 204:


4:08 p.m. PT: Traffic controllers tell pilot of Flight 204 he’s, “No. 1 for Runway 26,” and ask to confirm if he “doesn’t need equipment or help” on the runway. Pilot calmly responds, “Negative, everything’s good here at the moment.”

4:09 p.m.: Air traffic control clears pilot to land on Runway 26. Pilot calmly acknowledges with, “Cleared to land, 204.”

4:11 p.m.: A loud burst of static is heard on the recording.

4:11 p.m.: Controller declares an aircraft has “pulled short” and “the runway is closed for the time being.”

4:12 p.m.: Other aircraft are advised to “hold your position, we have an emergency.”

Seven passengers and two other people who were travelling in a car hit by the plane were reported in serious condition.
Alyssa Polinsky, a spokeswoman for Vancouver Coastal Health, said a pedestrian was also sent to hospital after being struck by a flying object. The person’s condition was unknown.
“We have everything from burns to fractures and back injuries,” Polinsky said late Thursday in an interview, adding she had no information on any of the victims’ identities.

“We aren’t expecting anyone else coming in.”
The plane burst into flames shortly after it crashed while attempting to return to the airport. It landed near a street just outside its fences, snarling traffic at the peak of the city’s afternoon rush.
Officials for the airport said the plane, a Beechcraft King Air 100, is operated by Northern Thunderbird Air, based in Prince George, B.C.

Witnesses rushed to help.

The aircraft slammed onto the road and slid into the car before stopping, witness Steven Baran told CBC News.
Baran, who works for the post office at the airport, said no one in the car appeared to be hurt and his first instinct was to help the plane passengers.
He said he and other witnesses “made a beeline for the plane.”
“The rear door was ajar and one of the fellows pulled it down,” said Baran. “One after another, we just pulled passengers out real quick.”

The flight took off at about 3:40 p.m. PT from Vancouver designated as Flight 204 and headed east on a 270-kilometre flight to Kelowna, B.C.

An investigator takes a photograph of the wreckage of a passenger plane that crashed on a road while on approach to Vancouver International Airport in Richmond, B.C., on Thursday October 27, 2011. Darryl Dyck/CP.

The plane turned around when the crew got the “indication of a problem” about 15 minutes after takeoff, said Bill Yearwood with the Transportation Safety Board of Canada.
The aircraft did not make it back to the airport, crashing on Russ Baker Way in Richmond, about 900 metres short of the runway.
An audio recording of the conversation between a pilot aboard the ill-fated flight and air traffic controllers, obtained by CBC News, shows the pilot declared an emergency on turning back to Vancouver, but was confident he could reach the airfield.
The air traffic controller asks the pilot to confirm whether he “doesn’t need equipment or help” on the runway. The pilot calmly responds, “Negative, everything’s good here at the moment.”

Visibility was good with clear skies at the time of the crash, CBC meteorologist Claire Martin said.
All bridges leading to the airport were closed to allow swift access for emergency vehicles.

http://www.cbc.ca/news/canada/british-columbia/story/2011/10/27/bc-richmond-plane-crash.html

Flight 710 Diverted to Boston

Author: Alisa Brodkowitz  |  Category: Fumes

Last night a US Airways flight was diverted after an electrical smell in the cabin made the crew sick. The smell was described as “unusual.” In fact that smell might not be so unusual. Burning aviation jet engine oil is reported to smell electrical. The 192 passengers and the flight crew should be told that they were exposed to burning jet engine oil, because burning jet engine oil is toxic. These passengers and crew, on a flight bound for Switzerland, may never know what they were exposed to. It is time for the airlines to step up and report bleed air contamination to their passengers and crews. For more information on contaminated bleed air see http://www.brodkowitzlaw.com/toxic-fumes-on-airplanes.aspx .

Much Love for Virgin America, Much Hate for American Airlines

Author: Alisa Brodkowitz  |  Category: Other Events

.

New Report Finds More Hate Than Love for US Airlines on Social Media
 

NEW YORK, NY, Oct 18, 2011 (MARKETWIRE via COMTEX) — Social media users were more negative than positive about US airlines on social media in the last 12 months, with intense hatred for a handful of carriers accounting for most of the negativity, according to a new social media analytics report from Amplicate.

 

The report found that 57% of all opinions on social media about US airlines were negative over the last 12 months, with American Airlines (AMR), United Airlines (UAUA) and US Airways (LCC) incurring most of the hatred. American Airlines was the most hated airline over the last 12 months ( http://bit.ly/nSxNZi ), with only 12% of opinions expressing love for the world’s fourth largest airline.

 

 

Social media users were most negative about airlines in June 2011 when Delta Air Line’s (DAL) decision to charge returning soldiers for extra baggage caused a firestorm of controversy on social media.

 

But not all airlines caused social media users such consternation. Social media users expressed overwhelming affection for Virgin America Airlines, which was the most loved US airline on social media over the 12 months, with 97% of opinions enthusiastically embracing the low cost airline. Social media users were especially enthusiastic about Virgin America’s onboard WiFi, which allowed them to tweet their feelings for the airline from 20,000 feet.

 

Amplicate’s new report ‘Public Opinion on US Airlines on Social Media’ ( http://bit.ly/rrSFRg ) reveals that, although there were more negative than positive opinions posted about US airlines on social media in the last 12 months, the positive opinions were far more influential. In every month, positive opinions accounted for more than 80% of the potential audience for opinions on US airlines.

 

Amplicate’s new report is part of its new social analytics reports service. Amplicate offers in-depth social media analytics reports on every imaginable topic. Reports explain what people have been saying about a topic, when and where they’re saying it and why.

 

About Amplicate Amplicate tracks and analyses opinions on any topic posted on social media. It currently tracks over 150m opinions from over 30m people.

Amplicate has been featured in TechCrunch and its data has been used by The Telegraph and CNN among others.

SOURCE: Amplicate

http://www.live-pr.com/en/much-love-for-virgin-america-much-r1049149264.htm

Fliers irate at Air India for 9-hour ground delay at Gatwick

Author: Alisa Brodkowitz  |  Category: Other Events

.

By Ben Mutzabaugh, USA TODAY

Police were called onto a diverted Air India plane in London to help keep the peace as passengers were stranded on the Boeing 777 for close to nine hours Sunday, The Times of India reports.

That long ground delay came top of about 10 hours of flying time before the Heathrow-bound flight from Mumbai diverted to Gatwick because of fog, according to the Guardian of London.

The move was especially frustrating for passengers since they were stuck on the plane at Gatwick, which is just about 45 miles from the plane’s intended (and eventual) destination of Heathrow.

ALSO ONLINE:  Retaliation? India blocks Lufthansa’s A380s, reports say

Air India apparently did not allow passengers to disembark at Gatwick, preferring to keep them on the plane in the hope it could soon leave for that airport.

However, an Air India official who refused to be identified tells the BBC that a series of “creeping delays” is what eventually led to the 20-hour flight.

The BBC writes “Air India said the weather, take off slots, and crewing hours caused delays. The airline said if it had been known the delay was to be several hours, passengers would have been taken off.”

Regardless of the reason, passenger unrest over the growing delay resulted in a call to police. The London Telegraph writes “officers from Sussex Constabulary attended the scene to calm rising tension amongst those passengers who were angry at the lack of information” about when they might be able to either get off the plane or get on their way to Heathrow.

British newspaper Littlehampton Gazette writes authorities were on hand “to prevent a possible breach of the peace but said the passengers had been ‘positive about their plight.’ “

“People started to get quite restless and talk to staff at the airplane door,” another passenger — Victoria Denham — tells the BBC. “There were rumors flying around the whole cabin but I have to admit people were calm and anti-confrontational.”

Still, in BBC video from onboard the plane, one passenger with an American-sounding accent pleaded with officials to get off the plane since many customers presumably were already so close to their ultimate destinations. “This is crazy,” he can be heard saying.

Officials at Gatwick Airport say they would have offered assistance to the delayed Air India passengers, but the airline chose not to let the disembark at that airport.

“We did everything we could while they were at Gatwick. We can’t do anything with the passengers if they don’t disembark,” an unnamed Gatwick spokeswoman tells the BBC. “We went over and above what we should do. We gave them water. They didn’t want us to provide food because they used their own caterers who are at Heathrow.”

As for the series of events that led to the “creeping delays,” here’s how the various media reports suggest that played out.

First, the overnight Heathrow-bound flight diverted to Gatwick around 7:30 a.m. local time because of dense fog that had developed at Heathrow.

Then, according to the unnamed Air India official speaking to the BBC, the airline expected the weather to clear in about 90 minutes … only to find out later that the Heathrow landing slot offered to Air India to continue the flight wouldn’t come until about 1:30 p.m.

That meant the crew operating the Air India flight would exceed its maximum-allowed work time, forcing the carrier to shuttle in a new crew from Heathrow. That crew, according to India’s NDTV, got lost somewhere in or around Gatwick.

The flight finally reached Heathrow around 5:30 p.m. local time, at which point fliers apparently were given a letter from Air India containing “sincere apologies for any inconvenience,” according to a passenger quoted by AFP.

Full story: http://travel.usatoday.com/flights/post/2011/10/air-india-epic-delay-gatwick/554442/1

Airport security at Sea-Tac finds loaded gun on passenger

Author: Alisa Brodkowitz  |  Category: Other Events

.

Posted by Cathy McLain

 

An airline passenger carrying a loaded gun was discovered by airport security at Seattle-Tacoma International Airport on Wednesday morning, according to a news release from the Transportation Security Administration.

The gun, a .380 Iver Johnson handgun, held six rounds of ammunition, including in the chamber, and was in the carry-on bag of a male passenger bound for Minneapolis, said TSA Public Affairs Manager Lorie Dankers in the release.

The man was arrested, and charges are pending, Dankers said.

The TSA says “firearms, ammunition, firearm parts and realistic replicas of firearms” are not permitted in carry-on luggage. They may be allowed in checked baggage, depending on local laws.

http://seattletimes.nwsource.com/html/theblotter/2016418180_airport_security_at_sea-tac_fi.html