Air New Zealand Flight NZ268 planned to fly from Ho Chi Minh City to Auckland when severe turbulence caused the plane to turn back around.

The flight was en route when the captain announced some turbulence was to be expected; the captain, however, never expected it to be so severe. Shortly after the announcement, there was a loud “wham,” throwing flight crew and passengers up into the ceiling.

When the turbulence struck, passengers were heard screaming and crying. While it lasted briefly, three crew members and one passenger were injured.

One passenger described the flight as one from “hell.” David Park, an Auckland lawyer also on the flight, said he “probably won’t be flying for a while” and thought during the turbulence “this is the end.”

Passengers on the flight were accommodated in Ho Chi Minh City until they were flown back Monday.

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